Solutions

Tracking Offenders

Business Problem

Mandated Project Schedule

The California Department of Justice (CalDOJ) is mandated to implement an updated registration system for sex offenders and arsonists. The project had encountered many delays and needed to be brought to the finish line by the mandated date.

Solution

Project Management & Quality Assurance Services

CloverLeaf provided a senior project manager to get the project back on track.

Project Culture Changes

Many project issues had crept in over the life of the project. CloverLeaf assessed the situation and immediately implemented changes that improved the focus and efficiency of the project team. These changes included:

• Fewer meetings
• Issues dealt with face-to-face instead of long email threads
• No more "it can wait until next week"
• New mantra: "We are all in this together"

Arbitration

As with most groups of people who are passionate about their work, issues had arisen that led to the classic blame game. Instead of working on a compromise, some team members insisted on having things their way. CloverLeaf provided arbitration for these issues by getting the stakeholders together, discussing alternatives, and then driving a consensus.

Best Practices

Prior to this project, only a few team members had been involved with large software development projects. As a result, expectations for the process and outcomes ran the gamut. Most were familiar with the classic "waterfall" project methodology and refused to begin certain work efforts until the prior step's milestones were completed to perfection. CloverLeaf provided insight into current best practices and changed the expectations.

User Acceptance Testing

CloverLeaf assisted the user acceptance team by providing defect management process expertise, workstation setup guidance, test case development mentoring, and issue resolution.

CloverLeaf Added Value

CloverLeaf trained project staff on the use of CloverLeaf-developed automated testing tools. This led to efficiencies in regression testing as the project progressed, and provided the regression testing foundation for upcoming maintenance and enhancement phases.